Refund policy

Every GentleFlow fountain is covered by a 30-day guarantee, starting from the date your order is delivered.

If your cat hasn't taken to it within 30 days, contact us at [your support email] with your order number, and we'll issue a full refund to your original payment method — no fine print, no restocking fee, and no need to ship the fountain back.

Refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

If your fountain arrives damaged, defective, or missing parts, contact us within 7 days of delivery at [your support email] with your order number and a photo of the issue. We'll send a replacement or issue a full refund, your choice, at no cost to you.

Need to cancel or change an order? Email [your support email] as soon as possible — we can update or cancel orders that haven't shipped yet.

This guarantee covers your cat's response to the product, not damage from misuse or issues reported after the 30-day window has closed.

Questions? Reach us at [your support email] and we'll take it from there.